Reviews of Dell Computer
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This file is filled with individuals' opinions and experiences with Dell, which sells a wide line of computers and products. The most recent experiences are at the beginning of this file.
If you have bought a computer from them and have not yet made your contribution to this list, simply fill out this review form about your experiences with this company and your review will be added to the top of this file. Thank you and good luck!
Other Experiences with Dell (Most recent first):
I make no warranties, expressed or implied, about the validity or accuracy of the above opinions or information and disclaim all liability resulting from them. Buyer Beware.
Alex from WoLGpJSMtVJl, NM USA
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James from Horn Lake, USA
Entry added: Saturday, June 28, 2008 at 16:08:28 (EDT)The most horrible pc I have ever owned. This is a definate lemon model and they won't even attempt to fix it. I have had so many phone, chat, email contacts TOO Dell that I cannot even count them.
I got a XPS 210 almost a year ago. They sent out a tech once who did not even fix the problem. He changed a fan on the hard drive. The display driver and graphics card are faulty, that is what is making the unit overheat. ATI x1300 graphics card. Vista 32. NOT Compatable.
Constant display hangs, windows crashes, auto restarts. It happens every few minutes whithout fail. The sytem sits in the corner, useless. The won't even respond anymore. I am a walking talking advertisement to NOT buy a Dell. If someone is breathing, they will hear my story.
Kimsland from USA
Entry added: Monday, June 16, 2008 at 10:08:38 (EDT)I can't believe you people
Stop posting this ignorant sh#t
I would absolutely hate trying to diagnose a fault over the phone to you guys.
Here's some pointers:
-Get to know YOUR computer hardware and software
-To confirm Hardware fault, software must first be eliminated
-Yes open the damn case. Do you guys ever open the bonnet of your car?
-Yes hardware fails ON ALL COMPUTERS
-Read the manual, it's free to download, but YOU have to read it.
-Ask on free tech forums; not a sales company, handling hardware !
As for all the delays. That's Dell waiting for you to do the above !
There's a whole lot more I could say, but it'll be generally useless to idiots like you guys. It was funny to read your idiocy at least.
Next time you have a fault or BSOD or anything, before calling them try diagnosing it, with the millions of support tools out there.
Once you find the fault (ie HardDrive - How basic!) Then call them up and state what you have done, and what the fault is.
Turn around time: 15mins on phone; and onsite tech dispatched next working day (depending on service agreement)
And most importantly: You learnt something.
Lol "Vista is slow" (why didn't they tell you?). You bought it, didn't you?
Any other techs out there, want to help me point the finger at the dumb customer?
Randy from Los angeles, CA USA
Entry added: Wednesday, May 28, 2008 at 17:35:57 (EDT)Horrible experience with Dell's warranty services. But I sued them in a class action. (I am an attorney.)
Anyone interested in pursuing a class action against Dell, please contact me. Particularly interested in consumers living in Arizona, California, Washington State, Illinois, New Jersey, Pennsylvannia, Missouri, Massachusettes, Michigan, and Ohio.
contact: rrothsch@gte.net
Bill from Oswego, IL USA
Entry added: Monday, May 05, 2008 at 18:52:14 (EDT)I bought my wife and daughters a Dell Dimension 4800. It's been the worst computer experience I've ever had. I've replaced just about every component on the damn thing. Video card, wireless adapter, hard drive and the USB ports have been flaking out over the last year. I ditched the printer because of their retarded, captive audience, cartridge hostage program. Sometimes, Corporate America just gets too greedy for their own good. I knew better than to get involved with Dell's "service" after this thing went out of warranty. I figure it's just a computer and if I can't fix it, it can't be fixed. Spending hold time on a phone call to a continent which is causing the Himalya's to rise while it plow's into Asia, even as I follow their directions to reboot and press f8, is not the sort of satisfaction I'm seeking and would only cause steam to issue from my higher orifice's. I'd like to throw the whole thing right out the window, while it's closed so I get the nice shattered glass sound effect, and then make Michael Dell come in here in his bare feet and clean up the mess and fix my window. The girls have moved on to an I-Mac, leaving me to inherit this pile of crap. So far I'm being much better served by my 9 year old Micron and a 14 year old No Name PC. Good night!
CBrantley from Marietta, GA USA
Entry added: Monday, April 28, 2008 at 21:42:08 (EDT)I bought a supposedly brand new XPS M140 laptop in February 2006 with some upgrades. Less than 8 months after having the laptop, it started freaking out. I contacted Dell and after receiving a rep that I could barely understand, I got no where. He tried to blame the issue on software, never took me through the diagnostics, and when I tried to give him the list of the errors from the Blue Screen of Death lol, he put me on hold and when he came back, told me he didn't know what was wrong and why it was doing it. Again, with no help from him or a diagnostic ran on the laptop, he told me to go into safe mode and then gather what I wanted from the system, burn it to a cd/dvd or on a external hard drive and to restore the system to what it was from the box. It felt more like an escape plan than technical support.
I couldn't afford to extend the warranty in February 2007, so when the laptop freaked out after it ended, of course I was upset. Most of the same error screens and problems. This technical guy spoke clear English and took me through the steps of diagnosing the laptop and it came out that it was hard drive failure and he suggested I buy a new one to replace it. I went through a battle it seemed trying to get through to them that it wasn't fair that the laptop that I spent about $1300 on wasn't working as it should have the whole time and that I didn't get any help from the 1st technical support rep. I wanted Dell to help me replace the hard drive. I was sent an email reply basically saying that I am screwed without the warranty and technical support is not a guarantee (so too bad someone they hired screwed up! I can't depend on them to be right or to right a wrong) and that the Indian guy (no offense) reported that it was a software issue so they couldn't help me anyways.
This was infuriating and as a college student, inconvenient and expensive. I replaced the hard drive and had to reinstall the operating system of course. So there goes my programs that I paid for as an upgrade and they installed. I called asking for copies (don't remember ever receiving disks and didn't know I needed one) of the programs that they can verify that I paid for. I got the runaround (transferred 3 or 4 times and somehow disconnected after holding and arguing for over an hour) and was told to repay for them at a higher price of $119!
I called again (MANY little calls because I can't pay the 40 bucks to have them talk longer) about the SERIOUS overheating of the system--even with it being on a desk or elevated. When I called, this time the rep sounded like they cared, but told me to pay $30 to have them ask me questions to diagnose the problem! So I have a 2 year old laptop that would burn your hand after only internet surfing, a new hard drive, and plenty hardware issues all for the low price of $1300. I will never buy a Dell again. A friend of mine wants to buy her 3 children Dell laptops and wants me to help her pick them out...can you guess the odds of me suggesting a Dell? I would be the worst friend ever to do that to her and her wallet.
Rita Walker from Overland Park, KS USA
Entry added: Tuesday, April 15, 2008 at 16:10:58 (EDT)Once again, I just got off the phone with Dell TCS in India. They once again said they would send for the computer to fix it. This is now the fouth time. I have had this issue with this NEW computer since i got it on the 14th. Please is there some number, email somthing I can call in the US. I need some help this is costing me lots of money. The Dell people don't understand. however, Dell CS was willing to give me the fax number for the legal department.
My Story
I received my Inspiron 1720 on March 14th 2008 at 2pm cst. At 4pm cst I was on the phone to Dell technical support.
The Problem:
Without warning, my computer shuts down and all data is lost.
Dell technical Support resolutions:
Almost every day From 14th until today I have call Dell technical support. As a result, I have uninstalled the OS three times, remove any and all MS updates, run the machine with and without internet. Also I have changed the power setting, run system hardware checks 4 times and allow each one of the technicians to connect and try their hand at fixing the problem. To know resolution.
Dell promises:
A Dell manger and/or technician has, promised to (4 times) send a box by DHL in order to bring the computer back to the “depot” , (3) replace the computer, (5) times have a Sr Technician or Exec Management call me. None of these promises happen. In desperation, I offered pay the shipping cost just to get my computer fixed.
My request:
1) I would like at this point for Dell to replace this computer.
2) As a IT PM consultant, this is really impacting my job. So my request is that this matter be resulted within the next 5days.
3) I would appreciate a call from Dell with a resolution proposal that they would honor.
4) Last but not least, Dell to ensure that it makes good on any and every promises it makes.
I have been a customer of Dell since 96. I based by patronage on the knowledge that , I am only one customer, but I have always trusted Dell to treat me as if I were their only customer. This is why I have recommend Dell products to my customers and have only purchased Dell products for organizations I have managed. However, this situation has left me questioning my decisions.
P.S In writing this email, my computer has shut down four times.
Thomas Hajzus from McMurray , PA USA
Entry added: Saturday, March 22, 2008 at 22:39:09 (EDT)First of all I wan to say i'm not emplyed, a relative or even really care about Dell. I can say however that my experience, my son's experinece, and my daughters experience all Dell Computer holders has been wonderful. If I had a complaint, and I am not the slightest bit prejudice i would like more Americans to speak to when you do have to call in for any information. The Indians are too difficult to understand.
JOHNNY R. WELCH from CHATSWORTH, GA USA
Entry added: Saturday, March 08, 2008 at 13:48:42 (EST)I AM IN BANKRUPTCY AND DELL WILL NOT CEASE CALLING ME EVEN AFTER I TOLD THEM, THEY CALL MY CELLPHONE ALL THE TIME EVEN WHILE I AM AT WORK. I SENT THEM E-MAIL AND GOT A ANSWER THAT I WOULD BE REMOVED FROM THEIR CALL LIST,BUT STILL GETTING CALLS. A REP EVEN TRIED TO GET ME TO POST DATE A CHECK FOR THEM ,BUT I REFUSED IT. I TOLD HIM I KNOW I AM BEHIND ON MY PMTS BUT I WOULD SEND THEM SOME MONEY WHEN I GOT IT . WOW
Jason from Garden Grove, CA USA
Entry added: Friday, March 07, 2008 at 20:03:53 (EST)I bought a Dell XPS M140 laptop two years ago. After 10 months of using it just died - no power whatsoever. I called Dell Tech Support and my computer was fixed - they said the pc board was a failure and had to be replaced. I was not happy because XPS was supposed to be Dell's high-end computer and trouble-free... anyway, at least Dell had it fixed under warranty.
Now, about 10 months later after it was fixed - the same problem recently occurred. Dell Tech Support said it's no longer under warranty so they don't want to fix it. And the warranty on the board that they replaced was only good for 90 days after the fix.
To me, this Dell XPS M140 was DEFECTIVE the day that I bought it. Or at least the PC Board was DEFECTIVE. Or simply a bad design with flaws. The same problem happened twice - and Dell can only fix it once.
I just can't believed that Dell's reputation is only good for 90 days. Not just a Dell but a Dell XPS.
Chis from Boston, MA USA
Entry added: Tuesday, February 12, 2008 at 12:54:47 (EST)NEVER BUY FROM DELL
Dell product quality is miserable
Dell service is nonexistent after your purchase
Dell does not honor warranty's
Dell has lying and rude staff members
Dell pricing is misleading
Will from USA
Entry added: Friday, February 08, 2008 at 23:59:08 (EST)Dell sold me a 1600 dollar lemon
Geez, does it get much worse than spending a ton of money on a machine, and then trying to communicate with customer care?
I bought a Dell Dimension 9150 for my wife just short of 2 years ago. Top of the line with Dual core processor and many upgrades. After 18 months came the blue screen of death. Re-booting... troubleshooting...nope it stopped working It was out of warranty, so I took it to the Geek squad via best buy. After testing all the hardware and the XP operating system, doing a dump of the hard drive: The diagnosis: a bad mother board. Yikes. Mega bucks for the part and to install. I decided to request that DELL give some type of compensation or authorize a repair on their dime since the machine is such poor quality. The offer back: 150 dollar credit toward another machine. This was after multiple e-mails back and forth. Not only doesn't Dell stand behind the products they sell, but what a hassle to try to find anyone in the company who cares!
STILL HAVE NOT FOUND ONE!
So....tell me, would you want to get 150 dollars towards the next nightmare. So...now I stare in the corner at the black and grey box which will probably cost even more to throw out at some hazardous waste depot. If you are planning on buying a computer, run as far away from Dell as possible! I suggest they change the company name from DELL to SMELL. Bad that is!
lil0tik from Saint Paul, MN USA
Entry added: Thursday, January 31, 2008 at 14:18:46 (EST)Where to begin..?
I received an Inspirion 1501 as a gift for Christmas. I produce electronic music and any system's sound card is a pretty big part of my computing experience. Now, I wasn't expecting much from the 1501's onboard sound, but I didn't expect that the computer was built with a terrible design flaw - the sound card is positioned right underneath the wifi card, with NO shielding in-between. The result: the sound on the computer is so distorted when the wifi card is on that it becomes unlistenable. I approached Dell Hardware Support with the problem, and ended up returning it to them for a warranty replacement of the motherboard. The process went smoothly at first, and the tech was helpful and efficient in solving my problem(!), but a few days later, I was informed that DHL had shipped it to the wrong address.
I eventually - and thankfully - got the computer back safe and intact, but the motherboard replacement did nothing whatsoever. The sound still crackles, pops, and distorts terribly. Furthermore, after a week of use (my FIRST week of use, a month-and-a-half after receiving the machine) the hard drive started making knocking noises so loud i could hear them in the next room. After a restart, it stopped diong it, but that was last night & I am now just waiting for the hard drive to fail.
It seems like a solid, minimalist machine - just my style - and I want to like it SO badly... Yet, I am afraid it's just going to end up being a useless and expensive nightmare.
Maggie from NY, NY USA
Entry added: Tuesday, January 29, 2008 at 19:38:54 (EST)The Inspiron 530S came rather quickly but did not work properly from Day One. The blue screen of death was frequent. I dealt with Dell tech support in Bangalore and Manila and while all the tech agts were very polite, I was rapidly realizing that the set was a lemon and nothing would correct its problems.
Dell sent a tech out who, also very pleasant, could do nothing but swap the hard drive.
The computer was a couple of weeks old and Dell sent a refurbished drive as a replacement.
After the tech left, the set crashed again.
I called Dell and they said they would send a new computer to me. I asked if it would be refurbished like the replacement hard drive and yes, the tech said, it could be a refurbished set.
So let me get this straight, I just purchased a new computer and you will replace it with a refurbished one????????
I opted to return the unit and it was picked up today.
Now I am reading, all over the web, horror stories of Dell not properly refunding credit card purchases.
I am formally disputing the charges with my credit card in the a.m.
Am also contacting my attorney general who, it seems, rather recently filed suit against Dell for fraud and deceptive business practices.
If you are in NY, contact Attorney General Cuomo.
If you are in other states, contact your respective attorney general's office.
Al Powers from RI USA
Entry added: Friday, January 25, 2008 at 07:45:10 (EST)Dell Dim 4700 with Philips DVD+CD 8631 unit that does work and doesn't open or close correctly. Spent 3.5 hours on the phone with Indian techs. Time spent trouble shooting the unit, doing some test twice and the unit failed ever test....... the last thing they want me to try is copy off all my data and then re-install XP operating system...... discussed my negitive concerns with doing all that with the lead senior tech......the drive failed every test....... but he told me 'in not so may word' do it their way or go away............ Funny 1.5 months left on my warranty.... This 4700is my forth dell unit, and I am extremely upset with the handling of my situation. I'm going to let that fact be know to 'some one' at dell and then take my future business elsewhere.
Student from San Jose, CA USA
Entry added: Thursday, January 17, 2008 at 09:14:53 (EST)Dell is the worst company to every buy a computer from. I purchased an Inspiron 6000 in 2005 before heading off to my freshman year of college. Almost immediately I began having problems with the system. The original computer had a faulty motherboard. So the in home tech came and fixed it. Then over the next year I had to send it in for various problems. Finally during my junior year abroad (currently), the computer began over heating drastically, the keyboard was falling apart and various other issues. When I went home in December for winter holiday I sent in the computer and explained the situation, that I would be leaving to go back to Europe on the 4th of January and I absolutely needed the computer back. They said sure, no problem so I sent it in.
I called on the 1st because I still had no word since the 26th when I got a recording saying they had JUST received it. The man on the phone said that it was fixed but wasn't sure when it would be shipped and I should call back in the morning. So on the 2nd I called back and spent 4 hours on the phone with various people (mainly India) who told me so many different stories: (1) the computer wasn't fixed, they were waiting for a part (2) I never sent the computer in (3) The computer was shipped (4) I would get the computer on the 4th, by noon.
So the 4th rolled around and nothing. At this point I'm livid because I'm leaving on the 5th and I have no computer meaning no method of communication for when I'm in Europe and no way to do my school work. I called them again at which point they hung up on me, and/or transferred me to different people who had no idea what was going on. Again I was told numerous different stories (1) I had to pay for the part [I have 4-years complete accidental insurance, meaning I don't have to pay for anything] (2) the computer was shipped and they gave me a tracking number, the tracking number was from the previous year (3) DHL lost the computer and it was there fault (4) The computer had not been fixed and they were still waiting for a part...
Finally we had to get a lawyer involved and currently the story is that DHL has lost the computer (which is code for, we lost it but will not take responsibility for it) and they are sending me a replacement. Honestly I'd rather have the value of the computer and go to a more reliable, better company who doesn't have these kinds of problems. When spending time on the phone with DHL they said that this is rather a common occurace with DELL so tell me... Why do people continue to buy these computers? They are crap... Just my opinion.
Hopefully this "replacement" computer is better than the computer I had. If it isn't, there are going to be serious reprecussions with the company because they treat their customers like crap.
Jane A. Sirkoch from Renfrew, PA USA
Entry added: Thursday, January 10, 2008 at 15:17:17 (EST)I have a "preferred" account with Dell. I purchased a new battery from them and charged it on my Dell card. The bill came due and I paid the entire balance the day it was due, leaving a zero balance. Two days later, they charged me $9.95 for a convenience fee. I just received my bill from them with a $9.95 balance due. They told me I was charged this fee because I paid my card on the day it was due, rather than 3 days before the due date. What!!!!!!!!!?????? I spoke to customer service in India where they credited my account for the $9.95. I also told them to cancel my card, which they did. I will NEVER purchase a Dell computer again. I will select another brand or use an Abicus before I will EVER buy a Dell again. I hope the $9.95 fee was worth them loosing my business.
Jane A. Sirkoch
Shelly G. from Chandler, AZ USA
Entry added: Wednesday, January 09, 2008 at 00:29:46 (EST)Does anyone know of a local atty who has handled these cases against Dell. It's a violation of the magmuson-moss warrenty act that protects consumers from companies that do not honor their warrenties by not fixing or replacing defective equipment after a reasonable amount of attemts to do so. Also, if there isn't a seperate price for the item on the sales receipt it is a part of the whole package.
Don’t invest in a Dell
I bought a very expensive lap top from Dell (gotta have one, right?) I spent $1600 for a system with all the bells and whistles -duel processors, blue tooth, upgraded wireless card, lojac, sophisticated media package, DVD burner, exterior dvd controls, Windows Vista and a printer/scanner/photo maker/copier.
They were so proud to offer 30 day unlimited software support. So I utilized that probably 10 phone calls. One in particular was because I couldn't get the bottom line of a border to print. I'm not kidding, the phone call for this one issue took over an hour, the low level tech support/moron had to consult with a medium level support moron and they came up with this "That is not something that word can do!" ARE YOU FN KIDDING ME???????? So I continued to try to trouble shoot this myself, and discovered that you have to put the setting of the border to be 3 cm from the text as opposed to 3 cm from the edge of the paper. DUH!!!! I'm a nail tech for crying out loud! , and I figured it out. It's not even listed as a issue in the online manual / help. And yes, they had access to my computer to try to figure that out. Dear God, what if you have a real issue...
So I did end up with a more difficult issure. My wireless card discontinued working about May (2 mos after I got the computer) To date I have spent 8 hours over the course of 7 phone calls "trouble shooting: ie: being trained by support staff to do their job" I have been shuffled from software tech support to hardware tech support and even had one of their cronies come out to replace the wireless and the thing still doesn't work!!! Their next line of defense is to re-install windows, but it will "erase all my files". OK, let's do that?!?!?!?!? WTF??? So now for them to continue trouble shooting and the trouble shooting just goes on and on and on and on......like a bad nightmare. You would think they would take the computer in, back up all my files and reinstall the fn thing themselves? Nope, this is a trouble shooting game. I have to get an external hard drive or 4 mg flash drive to back up my own files so they can play around more on my computer.
To add insult to injury, my made of cheap ass plastic printer/scanner/picture maker, copier has been replaced twice, the color cartridge won't go in, and now it can't communicate with the computer at all even for black and white printing which is the only available print color I have access to. Luckily two seperate "tech/moron tech supports verified that I do indeed have the correct print cartridge. "Because of all your trouble we are going to send you a new printer that is upgraded!" YAHOO, it arrives. It's the same printer, only REFURBISHED (that's what the fine print warrenty states. If we sent you new crap that doesn't work, we will replace it with used crap, that doesn't work either. The new one still doesn't work, in fact it's the one that quit responding wtih the computer, or is it the computer? Who knows? The printer support people are different than the software support people. So I have to call them. AGAIN!!!!
So since I used the support line so often during that first 30 days, I thought it best that I purchase 3 more incidents for $120. Good job, they don't even know what the hell they are talking about. Remember, I just got this computer in March.
I receive "how are we doing?" emails. "You are doing shitty", I reply. A high level tech support person sent me an e-mail "taking ownership of this issue and will see it to it's conclusion. When is a good time to call you to trouble shoot some more becuase you surely don't have anything else to do." I wrote back that I have been more than patient in being trained to fix my own computer and that I wanted them to take it and fix it and return it.." She wrote back, "that is a hardware issue, I must have misunderstood. Here is the number for the hardware department." ARRRRRGGGGGGGHHHHHH!!!!
Finally as of last week, my computer has started running slower than the first computer I ever had. What happened to that " you really should get a duel processor, it will make your computer lightening fast!" Not anymore, the entire computer is falling apart!
In conclusion, I have a printer that won't print, an upgraded wirelss card that doesn't work, a slow computer which adds up to muy frustration. Off to Data Doctors I will go.
If I knew where the Dell offices were I would march in with my sub-standard piece of crap computer and printer and throw it threw the window like the old lady in the old discount tire commercials. However this is the next best thing. Spread the word if you will. If you have a Dell and you like it, good for you. Otherwise, I'm sure this is not an isolated story! Pass it along if you like, I'm going to try to post this everywhere I can. I'm so angry!!!
Oh, and all the tech support is outsourced to "stupid land anywhere but america" "hey, we only make 10 cents an hour, we HAVE to keep you on the phone for hours so we can feed our families!"
Whatever, DELL SUCKS!!!!
Suvigya Prakash from New Delhi, ND India
Entry added: Friday, January 04, 2008 at 13:38:32 (EST)Hi,
I ordered a new inspiron 1530 a couple of days back for INR 73000 approx. I sent them the payment through bank draft. All this time i was continuously checking the courier delivery status. I contacted Dell executive about the payment/DD receiving and confirmation of the order. She told me they have not received the demand draft. When i told her that the same has been delivered 24 hours ago at Dell she asked me for 1 hour time to confirm after which i was not contacted the whole day. In the evening i got a mail from the same executive stating that the draft was accepted by her team manager on her behalf and is now missing. I replied to them thats it's not my fault if draft is missing and asked them to quickly finish their search so that the order can be confirmed and i can recieve the system on time. After about one hour i recieved a mail from the team manager stating that he can't help on this situation, they are searching the draft and will call me in two hours. I waited, i am waiting while writing this post but no call or mail is recieved uptill now.
While i was reading this blog i found out that the names of the representative as quoted here in another post is just the same.
God knows what is coming up next. Will keep everyone posted.
Regards
Suvigya
mstech.in@gmail.com
Sandy Peterson from Buena Park, CA USA
Entry added: Wednesday, January 02, 2008 at 20:33:44 (EST)Okay. Where do I start? I purchased my Dell 6 months ago. Right before Christmas, I went to use my computer and the monitor was black and there was no noise coming from the tower (the power light was flashing amber as well). I called tech support in India; spoke to this idiot for 1 hour. I was at the end of my rope and asked her to call me back in the morning. Well, they didn't call back as promised, so we called them. They had my husband take the cover off the tower and remove some things, plug them back in, power on, power off (this took about 1 hr 20 min). So now, after 1 hr the night before and then another 1hr 20 min, they determined it was a bad mother board and power supply. They were going to ship the PARTS to me. On the Wednesday after Christmas, I received a call from a tech they dispatched that they had the PART, not PARTS. They only shipped the mother board. I called Dell and spent another hour on the phone, getting transferred from placed to place and never getting a straight answer as to why they didn't ship the power supply (which got replaced today). The so-called "Senior Techs" in India are nothing more than help-desk idiots reading instructions from a sheet of paper. They don't know there ass from a hole in the ground.
To make matters worse, I had purchased a new Dell for my grandkids for Christmas. After this experience, I called customer service and told them to pick the dam thing up. And when they asked me why, I totally went off and told them I should not be the one disassembling my tower and trouble-shooting it when I have in-home service. I further went on telling them I was sick and tired of talking to a bunch of morons in India.
Dell truly sucks.
N Malathi from Anantapur, India
Entry added: Thursday, December 27, 2007 at 06:29:39 (EST)Hi
I had such an experience with dell that now I want an Injunction in court restraining DELL from doing business in India
I sent my cheque on 3 dec(all dates 2007). they received it on 5th but goofed as 7th (Ramya R extn8937 beware of this one) The order was for Dell Inspiron 1420 at 43k rupees They placed the order on 7th dec and i happened to notice price drop by 2k in base price
Asked them for refund.. they cunningly mislead me on a possible refund and got the cheque cleared 11 dec She redirected me to deal with it myself with customer care.. taken me 3 days to fully comprehend their fraud
I promptly cancelled my order escalating on her and asked for full refund Ashish Kumar sales manager agreed to refund and put the ball in John L customer care specialist court This fellow demanded 15 working days time to do this When I wanted to know why so long? afterall they build and ship the product out of factory in 1 day - lightening speed - he threatened me that if I want it then this is how long it takes
I allowed him 10 days and to my shock got a call from Neha dell reg. basic installation on 24 dec 2007 I realised they never updated dell's system of cancellation and are illegally using my money for their business enhancement - blatant fraud
I escalated again to Daljit S and marked a CC to a media channel
This fellow said the usual sorry - never made his jr. say that - these guys seem organised in their fraud.. he kept me waiting for the refund and went into no response mode
Now I want to tame the tiger by its neck mailing everyone possible
Do not deal with Dell . Hell has outsourced its work to dell
STAY AWAY FROM DELL ITS BAD
IF ANYONE HAS TAKEN A QUOTATION OR PLACED AN ORDER FOR DELL INSPIRON 1420 ON 5 6 OR 7 12 2007 LET ME KNOW THE BASE PRICE EXCLUDING OTHER COSTS WAS IT 35,900 OR 37,900
Do it If you Know It from San Jose, CA USA
Entry added: Wednesday, December 26, 2007 at 06:31:09 (EST)Well.. People here are some questions that you need to ask yourself before you buy any PC.
1. What kind of computer you want?
2. What does the computer that you are about to order have?
3. What is the warranty?
4. [**Important**] What does that warranty mean..?
5. Am I good or at least aware of the stuff that my computer have..?
6. What do you know about OS?[U needn't be a geek 4 this]
7. What softwares do you want?[Cuz PC providers install heck of trials]
As a common man I did my job as Record Maintenance Executive in my office and the only PC that I know was an IBM with some Linux based software. When I planned to buy a new one for myself I prepared to deal with any kind of shi*t pertaining to it. I didn't go to any training or any thing I just started playing around with an old tower [It doesn't mean that everyone should do it and depends on the resources and your interest again]. Along working carefully with my DELL DIMENSION 8400 I aslo worked with another local assembled PC. And finally I made myself that the PC Tower is not a MODEM and modem is something inside the computer or given by comcast or roadrunner. During the course of usage I got to know these basics like a system needs following components to run : A processor, A RAM, A Hard Drive and a Motherboard and power for all of these.
Now I got an XPS 410 and that did give me some troubles but that werent that much painful. I knew that I'm going to speak to chinese or Indian or Filippino reps. And for the very reason that our Big Guns outsourced their business to them to save good amount of dollars, I never created any complex situations.
And as a fact If I wouldn't have been that conscious or self interested I would also have felt like I'm cheated or I got a LEMON or something. The bottom line is DELL sells stuff. And the calls that Dell get from is 5% off the customers that it has sold to. So.. again its up to you whether to be in 5% or 95%..
Andrew Werdean from Chandler, AZ USA
Entry added: Thursday, December 20, 2007 at 13:43:04 (EST)DELL From Hell!!!! 12/20/07
I bought a Dell Computer on November 2nd 2007. I have been on the phone with Dell 21 times for over 13 hours, have had a service tech at my home twice for more than 7 hours, 3 shipments of parts, and one replacement computer and I still do not have a working computer. My computer(s) have never had an operating bluetooth keybord and mouse from the day I made purchase. I have communicated my concerns with the "resolutions dept" and the they simply want to waste more time on the phone trying to "fix" the problem, this after more that 4 differant Dell techs say it can't be fixed, it needs to be replaced. I have no choice now but to go to the leagle dept and sue Dells Ass!!
Here is the Address for some of you that will need it if you buy a DELL computer (it will save you hours of time)
Dell Inc.
Leagle Dept.
Customer Resolution Center
1 Dell Way
Roundrork TX 78682
Good Luck!!!
Tina Pellerito from St.Louis, MO USA
Entry added: Friday, December 14, 2007 at 21:03:13 (EST)Hello, I have a dell Inspron 531S and I payed good money for my computer. I have had it Since July o7. i was so Proud of my New Dell.
But the thing always rang SLOW and I could never figure out why. But I heard that Windows Vista computers are slow.If I would of known that I wouldn't have bought it. So anyway, It is now Dec.14,2007 and about a week ago I couldn't even get on my Computer i was fureous. I called Dell and told them that I couldn't even get on my computer, could you please send someone to my house to take a look at it because i am on warrinty til 2010. She said I will but first you will have to Open up your tower so we can trouble shoot it. I said,Mam I got know anything about computers. She said sorry but that is the only way I will be able to send a Technion out to your house. Then I got real mad, and said if you don't send a tach. out here I am going to put my Dell back in the boxes and ship it back to you... she said sorry you can't do that we will not accept it back.(Buy this time I was fumming, So I had to go into my tower and unscrew it go inside of it didn't know what the hell I was looking at...She had me unplug some wires (I hope they were the right ones) and then she came to the cunclusion that it was the Motom... (How she came up with that I'll never know) Then I had to Wait 5 Days for a tech. to come out to my house. And you know what the kicker is I'm still having trouble with it.I could call them and tell them, but they'll just send me somewhere in china for them people to talk to me and Hell I can't even understand them..(So why bother) So Yea I am Lokking to trade this computer in for a different one Because this one isnt working right. And I'm telling you Dell is not what it is craked up to be. I Will NEVER BUY ANOTHER DELL WINDOWS VISTA....................
Dr K Rameash from Gangtok, India
Entry added: Saturday, December 01, 2007 at 02:57:10 (EST)DELL India throws bull**** on customers
I have ordered Dell Inspiron 1520 Notebook on 6.11.2007 and paid Rs. 42,650 through credit card on the same day. I was informed that the notebook will be delivered before 27.11.2007
I used to check the order status online. But the order status has not been updated since 8.11.2007. I enquired the concerened Sales Account Manager via email regarding my order status on 9th, 11th and 19th of this month. She has not responded to mail. I had called her over telephone four times. She has not given proper answer. Then, I have sent an email to DELL Sales Manager and he has also not responded.
On 26.11.07, I called the Customer care and enquired about my order. They informed that due to some money transaction problem the invoice is not ready and they are not sure about the delivery date.
I have sent a Fax to Mr. Ashish Kumar, DHS Sales Manager, Dell India regarding the issue. I think he had thrown my fax in the dust bin. I tried by email, phone and FAX. Nobody cared. After getting money from customer, they are thinking he is rubbish. Really I feel frustrated; My experience with DELL India is very much frustrating. I am regretting for my order with DELL.
J Renai from Princeton, NJ USA
Entry added: Wednesday, November 28, 2007 at 09:29:52 (EST)I bought one of the top of the line the Dell Dimension 9100 last year. It was the first computer I bought from Dell and also the worst experience I had. I had in my past 20 years purchased multiple computers from Compaq, HP, Gateway, etc. but I never experienced such a large number of compoenents failure during this short period of time. The fan, the DVD RW, the CD-ROM, the faults with the motherboard, the power supply, and the dual processors sometimes freeze everything for a minute or two, and you can go on and on. I have spent the extra money to buy components such as external DVD/CD as a remedy but now I am looking to buy another computer from other vendors. I will recommend everyone I know to not buy Dell because they don't make quality computers these days.
Tim H from CA USA
Entry added: Tuesday, November 27, 2007 at 13:15:40 (EST)DELL SUCKS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
DELL WAS GREAT IN THE PAST, BUT NOT ANYMORE!
ANYONE THAT BUYS A DELL WILL BE SORRY!!!!!!!!!!!!!!!!!!!
Purchased a Dell 2400 in LATE 2002 for my wife, only had one problem and tech support was great and the computer works great for her.
I purchased a Dell 8400 in 2006 what a piece of junk! Never worked correctly. First the dual tuner card never worked. Then the fan crapped out. Then two power supplies! Then the motherboard!.
Not one person in tech support can speak english!!!
After spending countless hours on the phone and making payments with a Dell account for a over priced pile of junk, I told them where to stick it until they either sent the parts or a service tech to fix the junk 8400.
Dell didn't do anything but report a 30 day late pay on my credit report!
I have so much good credit it dosen't matter, but you screw me, I'm going to screw you! You will never get another penny out of me!
Dell is outsourcing all there manufacturing and tech support to other countries. I hope you go bankrupt, you greeding non-American Bums!
If your thinking about buying Dell's over priced crap, you had better read the reviews on the internet. Wish I had taking the time to do so.
Doesn't Matter from Doesn't matter, MO USA
Entry added: Friday, October 19, 2007 at 16:18:07 (EDT)A few things that I found to make your Dell experience go better.
1)Order in plenty of time! Don't wait until the day before and expect the order cause you won't get it
2)Have a dedicated rep! It's best if when you call into sales and you get a rep that is states bound work with them from that point on!Get their direct information and if you have problems give them a call! They sold it to you so they better know what's going on!
3)Which I suggest this best practice before purchasing anything! Know exactly what you want. Do your research before buying!
Know the geek squad terminology! If you already know it good! Just make sure with Dell you review the order with your rep before letting them place the order. Review your order as soon as it's placed to reduce the chances of your order showing up wrong. Now I know it is the reps responsibility to be precise and correct so don't get me wrong. I am just saying cover your bases.
4)Next time you have a tech support issue. I found it alot easier to go directly to my rep and ask for their help first 9 out of ten times if you have a dedicated rep they will help you with the situation.
5)Last but not least; You know I am a consumer and can totally relate to all the bad remarks that are being posted but, Dell is not the only disappointment in the consumer market. Even the companies you completely have trusted for years are in the news recalling products that were produced in China that are threating the lives of children to product misrepresentation. So point is we as consumers know in the world we live in we must be extra careful period. I have had the same bad experience with hp and their techsupport being outsourced. So Dell isn't the only PC company practicing outsourcing HP is too!
Phillip Seager from Lovelock, NV USA
Entry added: Saturday, October 06, 2007 at 13:31:05 (EDT)I work for a school district in Nevada and have a home business as well. For the last 6 years the district has purchased over 300 Dell desktops, monitors and laptops. During this period of time, we have had only 2 computers with any problems from the start. We run our machines 24/7 5 days a week with very few problems. We have had a motherboard failure with only 8 and response from Tech support has always been quick, friendly and reliable.
In my home business, I own 4 desktops and 3 printers and they ALL work wonderfully well. Absolutely NO PROBLEMS and they run 24/7.
My only "bad" experience with Dell has been with their Financial Services messing up my business account; other than that the overall experience with Dell has been wonderful!!!
Peter Saueracker from Pasadena, CA USA
Entry added: Tuesday, August 28, 2007 at 11:55:41 (EDT)I bought a DELL Inspiron 1501 laptop. It had problems the day I got it in the mail. I spent hours and hours on the tech line with DELL trying to fix all them all. In the end, there was a fatal timing error in the main processor, although there were other problems that DELL said were not caused by this. Finally, DELL gave up and sent a replacement.
The second 1501 also had problems. I wasted as much as 5 hours a week on the phone with DELL. After 2 weeks, I sent the second one back and washed my hands of DELL.
I quickly bought a new computer(from another manufacturer)with far more capabilities and never had another problem again. The new one has a pleasure to use.
DELL's poor technical support (unable to fix problems) and unprofessional attitude came as quite a surprise to me. I expected a good experience with DELL and was sorely disappointed.
I would never recommend a DELL product to anyone. Although I was profoundly dissatisfied with the technical problems the Inspirons suffered right from the get go, the bad attitude displayed by DELL was unprofessional and inexcusable. When you buy a computer, you are buying more than the hardware. You are also buying the support and professionalism. DELL's marks on all three rate a failing grade.
John Harvey from Nottingham, United Kingdom
Entry added: Friday, July 27, 2007 at 07:18:47 (EDT)Well, seems like I've been quite lucky really!!!
Dell Financial Services.., hmmm.., what a bunch of AR******S!!!
I unlike virtually everyone else hasn't bought a Dell product and for one good reason - Dell Financial Services.
Deciding to take advantage of the free finance available I decided to purchase a Dell laptop. After an online application a phone call resulted and the forms were sent through for me to fax back.., "great" I thought. I was at work the following week and am generally very busy, so thought I will deal with this soon as I can, but definitely the following weekend. This was obviously not quick enough for the foreign call centre who then proceeded to call me at home on Sunday, Monday, Tuesday, called my workplace on Wednesday and me at work on Thursday to remind me of this. By Thursday, I'd had enough and promptly told them to stick their finance and their laptop where the sun doesn't shine.
Thank god I'm lazy.., bullet dodged!
Unlucky the rest of you, but some advice for you guys in the UK:
Should you have any problems with delivered computers consult Trading Standards, Consumer Advice @ Consumer Direct and the Sale of Goods Act 1979. Keep all correspondence and packaging for your computer and do not open anything you don't have to to check that the main system works. Also act quickly, send correspondence by recorded delivery to the registered head office of companies particularly in the case of returns. You do have good protection and rights, do not try and fix anything yourself and do not ACCEPT faulty goods, you have the right to reject them for a full refund, picked up at the cost of the Seller.
I have had experiences before regarding computers and have played the game above. It may take time and effort, but in the end they can't dodge the law.
Best of luck to you all and sorry about the essay, but hope it's useful.
John
Tjomsland from Encinitas, CA USA
Entry added: Sunday, July 22, 2007 at 16:10:16 (EDT)My entire company runs on Dells and has for years. Not one has ever had any kind of problem. That is approximately 25 at this time. Plus I own a new, within the last 9 months, laptop for my personal use and I am typing this experience on my Dell Dimension 4400, 5 year old, desktop. No problems, what can I say?
Never Again Dell from Royal Palm Beach, FL USA
Entry added: Friday, July 13, 2007 at 12:10:36 (EDT)NEVER, EVER AGAIN WILL I PURCHASE A DELL COMPUTER! DITTO THE REMARKS FROM THE PREVIOUS ENTRY ABOUT NO GIVING A DAMN IN THE PHILLIPINES ABOUT HOW YOUR COMPUTER IS WORKING IN THE UNITED STATES. THEY DON'T UNDERSTAND WHAT YOU ARE ASKING THEM. I HAVE QUALXSERV PLATINUM SERVICE CONTRACT AND THEY DON'T KNOW WHAT THAT IS EITHER. I HAVE "NEXT DAY" AND THEY WON'T BE HERE UNTIL 1 WEEK AFTER THE ISSUE BEGAN. THE FIRST ONLINE SUPPORT "TECHNICIAN" ACTUALLY MADE A BAD SITUATION EVEN WORSE AND IT'S BEEN DOWNHILL FROM THERE. i FEEL LIKE TAKING OUT A FULL PAGE AD IN THE POST AND SAYING "IF YOU WANT TO STAY SANE, DON'T BUY A DELL COMPUTER!"
THIS SERVICE HAS DECLINED SIGNIFICANTLY SINCE I BOUGHT MY FIRST COMPUTER WITH THEM IN 1999. THAT COMPUTER NEVER EVEN HAD A PROBLEM FOR 4 YEARS! AND ANY TIME YOU CALLED THEY WERE RIGHT THERE AT THE READY TO HELP YOU OUT.
DELL, STOP OUTSOURCING AND GET DOWN TO BUSINESS BEFORE YOU LOSE ALL YOUR BUSINESS!
Grizz from Lindenhurst, NY USA
Entry added: Friday, July 06, 2007 at 14:35:36 (EDT)WHATEVER YOU DO..DON'T BUY A DELL !!
Trying to get Parts/Service/Rebates OR a LIVE person that speaks ENGLISH or that YOU can understand WITHOUT being hung up on or being transferred out of existence is next to IMPOSSIBLE with this company.
And GOD FORBID that you are a day late making a payment and have the misfortune of getting involved with DELL Financial Services.. they WILL call you 15 times a day..never leave a message..put you on hold hell and then hang up on you.
They are VERY rude,agressive,dont give a damn about their customers, dont listen and ONLY know how to ask what bank do you use and what's your checking account number so that I can do YOU a favor.. and you can pay me now !!
Several times I've really wished that I could put my fist through the phone,grab 'Habeeb' by the throat and beat the bejesus out of him..yes MY experiences with DELL were a total NIGHTMARE !!
So take it from someone thats been there and already done that and do yourself a VERY BIG FAVOR.. DON'T BUY A DELL !!
patrick gilbert from twin falls, ID USA
Entry added: Monday, June 04, 2007 at 18:16:59 (EDT)4 years ago i purchased a insiron 1150 for $1100.00
after paiing on my account every month for 3 years
my new bill is $2900.00
now i am having this 1-800-443-1638 number calling me up to 15 times a day.
the warrantee that i had with it was for in home repair.
i tried to use it after the motherboard failed.
they told me to send it in and i would get it back in 3 months.
if you have to get a dell dont finance it and just pass on all of the extras.
dell was at one time a good company but now they outsource all of there finance and colection centers.
Andy from San Diego, CA USA
Entry added: Sunday, June 03, 2007 at 16:54:53 (EDT)I spent $400 fixing my $850 XPS M140. I told them I have problems with my battery- how its not charging, my dvd rom-it stopped burning, and my LCD. It hasnt been a year yet, but the system wont work properly. They are cool with it, telling me they'll send me another one. I thought it came with my 1 year warranty, but NO, I was charged for all of them. They send me refurbished ones. They charge everything. Even a bootable CD because Fn + F11 stopped working. Dell products are crap. They wont last. It's unreliable. If you dont believe me, use it for more than a year.
Shantrice Turner from Troy, AL USA
Entry added: Wednesday, May 23, 2007 at 12:23:43 (EDT)I use Dell computers almost everywhere I go at school, my sister's, and at my friends house. Eventhough I haven't already had an account with them I would like to apply now because to make it easier for me I need a computer at my own house.
Steve D from Platteville, WI USA
Entry added: Monday, May 07, 2007 at 09:45:07 (EDT)We purhcased about 20 Dell 1700, 3000 and 3100 printers a couple of years ago when they first came out and offered great pricing. In the end it seems that we got what we paid for.
A few 3100 printers needed maintenance before the warranty period expired, but mMost of the printers lasted until shortly after their warranty expired. Then they started having frequent paper jams, dropping off the network and needed to be restarted or just not printing anything for no apparante reason until they were powered off/on. Most of the 1700 printers have given fair performance and reliability, but 3000 and 3100 printers are EXTREMELY below average.
Unlike the many HP printers we have, we are unable to purchase maintenance kits for the Dell printers. IF there is a way to get them we haven't found it. We have similar HP printers that are two or three years older than the Dells and still working fine. The Dell printers need to be replaced as soon as we start our next fiscal year.
We have had good luck with Dell desktops and laptops, but have decided to stay far away from their printers.
John from Neveda, CT USA
Entry added: Monday, March 19, 2007 at 01:57:52 (EDT)An Open Letter to DELL
March 15th, 2007
We, 17 Chinese consumers across China who have been infringed by DELL¡¯s ¡°Processor Swap¡± conduct, have united and organized a class action against DELL. On March 15th, the World Consumer Rights Day, we publicize the following open letter to DELL:
From the legal standing point, it is a breach of contract rather than so called work mistake when the notebook computers provided by DELL have different processors from that stipulated in the advertisement and purchase orders, and there is no evidence showing DELL¡¯s breach of contract is a result of work mistake.
Although DELL has not clearly indicated the virtualization technology of computer with T2300 processor in its advertisement, it does not equal to this computer does not have virtualization technology; it does not equal to the consumers do not need virtualization technology; and it does not equal to DELL has the right to use a computer without virtualization technology to substitute for computer with virtualization technology. It is obvious that DELL has breached the contract by arbitrarily changing the processors in the computers customized by consumers. And according to the verification of INTEL, there is a prices difference of USD 32 between T2300 processor and T2300E processor on the INTEL price list. DELL has hitherto not revealed on court the actual purchase prices of these two above-mentioned processors, which is not only an evasion of price difference, but also the deprivation of consumers¡¯ rights to learn the truth. Therefore, DELL has the motive and economic purpose of intentionally defrauding the Chinese consumers.
No matter the court has ruled the case as breach of contract or business fraud, DELL shall make refund to the returned notebook computers in a reasonable, effective and fast manner, as well as undertake corresponding legal responsibilities.
As for our consumers, we request DELL to present an objective, justified and sincere reply, and a reasonable and legitimate solution to this case.
The requests are:
1. Dell to publicize an official apology on the mainstream Chinese media to all the consumers with DELL ¡°Processor Swap¡± notebook computers;
2. DELL to proactively contact consumers with DELL ¡°Processor Swap¡± notebook computers and retrieve the concerned computers, make full refund and undertake all related expenses;
3. DELL to compensate consumers for all costs and losses occurred in the process of maintaining legal rights.
The Chinese consumers need respect but not deception or fraud!
If DELL adheres stubbornly to errors, we will not only continue our legal actions, but also disclose DELL¡¯s despicable demeanor to the international societies. And the Chinese consumers will send a letter of protest to the President and CEO of DELL during his visit to China!
DELL is going farther and father away from the Chinese consumers.
All members of class action against DELL for its ¡°Processor Swap¡± conduct
This open letter is carbon copied to Dell (China) Co., Ltd. and its PR company.
CN_Support@dell.com zhengzi@proway-consulting.com
Dan Benbow from San Francisco, CA USA
Entry added: Wednesday, March 07, 2007 at 23:18:30 (EST)DELL sucks so bad it's hard to put it all into words. I've been without a computer for over two weeks because my computer won't boot, and all they tell me after I wait a half-hour on hold is that I should wipe everything off and re-install the original programs. No one there will get a manager when you ask for one, and they REFUSE to send anyone out, though the reps on the phone are incompetent. I really, really wish there were a class action lawsuit with momentum. They have given me the worst customer service I've ever had in my life.
Chris C. from Pikeville, KY USA
Entry added: Wednesday, March 07, 2007 at 09:29:24 (EST)I have the same problem that alot of people have in that Dell Finacial keeps calling me before 9AM, what gets me is the fact that I have never bought nor will i ever by from these people. They keep calling look for someone with my name but a different middle name I have told them repeatedly that the person that they are looking for does not now nor have they ever lived here but they just keep calling well they called again this morning and after the person said who they were I let them have it I told them the same thing I had before and that if they called back I was calling my lawyer and I hung up on them, I then called the number back and told them the same thing and the person said that I wouldn't be called again and when I tried to make sure that he took me off of their call list he hung up on me. I agree with most of the rest of you Dell has gone downhill in a dragster lately. I was lucky enough to find a compaq and have to know how to work on it myself.... It was the same 1-800-443-1638 number that I've noticed that everyone is getting calls from maybe my next post will be that I've had to sue Dell and I'll be telling you all how much money I'll get but judging from the rebate problems I doubt that I ever see a dime of that money
Thanks for letting me vent
Paul Grinstead from Madison, WI USA
Entry added: Monday, February 26, 2007 at 14:54:28 (EST)I've had it with Dell. In August of 2005, I bought a computer with a $100 rebate. I sent the rebate in (exactly as they directed) shortly thereafter, but the rebate check never arrived. I contacted Dell, was told to send the forms again, which I again did exactly as directed. I still didn't get the rebate. I contacted Dell again and they told me to submit the forms electronically that time. Of course, same result as before. Since then, I have contacted Dell 20+ times trying to sort this matter out. I have used email, online forms, phonecalls to various numbers, even Dell's online blog. Mostly they just ignore me, but I did have two different people tell me on the phone that my rebate would arrive in 30 days. Of course, it never arrived. I've given Dell every opportunity to make good on this situation. I've begun contacting my state Attorney General, the Better Business Bureau, consumer protection organizations, and local politicians. Whether or not I ever get the money, I'm never buying from Dell again.
Wesley C from Essex, United Kingdom
Entry added: Thursday, January 25, 2007 at 18:04:11 (EST)Hello people.
I have spent over £3000 on a new Dell XPS700 with all the trimmings and feel like a stupid hobbit. The first computer came out the box and i thought OMG it is awsome. Once setup the first thing my lovly XPS700 did was blue screen. immmm i thought that should not happen, i better phone the help line....
bring bring bring... (20mins later) Sir its something that you have installed... (but i have only just got it and turned it on)
NO SIR ITS A SOFTWARE ERROR.. UNINSTALL THE SOFT WARE THAT YOU HAVE INSTALLED... immm but you have installed the software.. 50 mins later they understood that I have only just received the XPS700 and turned it on.
Now im stupid when it comes to the inside's of computers, as if i wasn't i would of brought the bits and built it myself at a third of the cost (right?) Right.
Now dell tech support are on the phone getting me to take out hard drives, Graffic Cards, Sound Cards, installing drivers, Windows..... at my cost.. After 6 hours of talking and pluging things in that I have no idea what they do, they deside to send me another XPS700... hehe great!
Immmmm no not so great, 3 weeks later and another day off work I unbox... same fault.... this goes on....4 weeks later XPS700 No3 arrives.... same fault...... XPS700 No4 arrives same fault out the box. By now i am very pissed off and want my money back as this is a joke what is the problem?
I asked a friend from Central Computers UK to have a look at it for me as I work for his Dad, The first thing that he said to me Laughing was "Why The F*"k" have you got XP Home Edition installed in this machine???? It does not work with Duel Cards, Duel Processors and all the other C""P that you have in here.
I presented this to Dell Customer services who where shocked... Yeah Right, and i was put throught to technial support. They confurmed this error and the website changed the next day.. But i still had broken computers and a direct debit coming out of my account!
After another long talk with dell the promiced to get me another computer set out, "Better than what I had ordered" and with Media Centre Installed and VISTA FREE WHEN IT COMES OUT!
Great I thought! Thank you Dell... i am on a winner!
""""WRONG""""
My new XPS710 arrives... immm lets have a look! I opened the box and the first thing I see is.. XP HOME EDITION sticker on the top? so I then open the side to see what goodies dell have given me... WoooW None they have left out my nice 8800 Cards and replaced them with One 7950GX2.... and istead of my nice 500x2 hard drives i have one 160g one!
Thanks Dell!
On the phone again to dell and there answer is take the old ones to peaces and built the computer that "Dell was meant to Build".
As for my Media Center/Vista upgrade FREE OF CHARGE.. They want £45.00 postage for it, even though it was there mistake.
As of now, I am using my old PC to wright this message as the other one Blue Screen's after about 10mins of being on, I have been playing now for 6 months and still no working PC for my money but they have collected the others!
I have spent over £60 in phone calls to dell, countless hours on email, and days off work so they can collect there broken computers.
There adverts SAY BUILT FOR YOU!
They must really hate me
If anyone reading this works for DELL, please Kill Your Self you evil scum of the earth..
Will O from Castro Valley, CA USA
Entry added: Wednesday, January 24, 2007 at 23:02:46 (EST)I used to love Dell. My last two laptops BOTH required replacement hard drives just after the warranty expired. Pretty lame!
Customer service is absolutely appallingly bad.
It'll be a long time before I buy a Dell again. They have fallen fast and hard.
Michael Echols from Fort Washington, MD USA
Entry added: Monday, January 22, 2007 at 13:34:21 (EST)Dell used to be the number 1 computer compay to me. Now that they have changed their products development and manufacturing, they may be the worst. I bought a printer and had to do three seperate returns for them to get me the product that I was paying for. Dell does not seem to care what their clients think about them and is doing whatever they can to cut costs. The India based customer service is terrible. Don't buy Dell - they are not really American after all!
Pam Denverson from Hartford, CT USA
Entry added: Wednesday, January 17, 2007 at 12:47:09 (EST)Dell sucks. I had two Dell desktops, and they both flaked out. I spent over 500 dollars at best buy trying to fix one and it crashed again three days later only to never turn on again. After that one I got my hands ona new one and it claims not to have a sound card when in fact it does. Then the thing crashed and I lost 10GB's of hard work that was supposed to be published.
I am definitly not working with Dell ever again.Not when I have important work and have to worry about losing it any second.
Portia53 from Lancaster, PA USA
Entry added: Wednesday, January 10, 2007 at 18:25:18 (EST)I have bought two DELL Laptops - an Inspiron 8200 (five years ago) and an Inspiron 1705 (6 months ago. I loved my last one and love this one. Yes, they have accents on the other end of the phone - but hey so do members of my family - get over it; that's the new world economy. DELL support isn't the only company contracting out support services. My set up issues and minor issues that occurred with loading software and adding hardware were solved quickly and efficiently. I like DELL>
Unsatisfied Dell Customer from USA
Entry added: Thursday, January 04, 2007 at 23:34:16 (EST)I bought a Dell Inspiron 1000. It was supposed to be a 599.00 deal and I paid cash. However, 1000.00 later I received my Dell.
I've had this computer for 3 years and in that 3 years I've had a new hard drive (twice), a new motherboard, a new disc drive, a new power source, and it's broken again.
It takes me ages to get to speak to someone who can understand my problem and the last guy asked me to go 'buy some tools and take my computer apart'. I'm not sure why I spent the extra 300.00 on a warrany when I can't get someone to speak enough English to just send it in for repair.
I'm soon to trash this one and get a new Toshiba.
This one sucks!
dan jones from layton, UT USA
Entry added: Monday, January 01, 2007 at 09:06:51 (EST)I am in the middle east and I bought a dell laptop on line with my account and the web site said NO INTEREST for 1 year. When the laptop showed up I could not find the NO INTEREST deal anywhere. When I contacted Dell, they said it applied to another model. I know damn good and well what I ordered and what applied. They are scamming people with offers and then backing out.
Has anyone else had this happen ?? I think a class action is in order.
Cindy from Grandview, IA USA
Entry added: Friday, December 29, 2006 at 11:45:11 (EST)In my experience with DELL, they are a big joke. The technicians can't/won't help you fix a problem. My computer has been down for over 3 months and still they claim my warranty can't cover it. I'd like to know how a major company like DELL can afford to screw over its customers so easily and not blink an eye. They like to blame the problem on "environmental issues." I mean what in my environment can ruin a computer...I'm still alive right? SO IF ANYONE READS THIS...WITH ANY COMMON SENSE...LISTEN TO MY WARNING DON'T BUY DELL. SOONER OR LATER THEY WILL SCREW YOU TOO.
Zack from Gainesville, FL USA
Entry added: Wednesday, December 27, 2006 at 21:56:34 (EST)Hey, Zack again. I posted here a while back; you can see that post if you scroll down for a bit. Anyhow, my Inspiron 700m is still going strong after a year of moderate use -- including being lugged around from class to class for a couple semesters. Nary a problem with it. The Dimension is working fine as well, although it hasn't seen much use lately.
I do have to say though, after doing a little shopping around for HDTVs, Dell doesn't seem to be the way to go. Panasonic has better looking plasmas for cheaper. But Dell was never who I went to for TVs anyway.
I said it in my last post and I'll say it again: if you have a laptop, expect your hard drive to fail, and quickly. Since the HD for this sucker is about a year old now (it is slightly younger than the laptop itself; see my other post), I'm getting in the habit of backing up its files pretty regularly. Eventually, the drive will fail, and I'll be ready to pop in a new one and restore my backed-up files. If you have a laptop you'd be wise to follow similar precautions. They have equipment these days that makes backing up your files as simple as literally pushing a button.
Paige from Birmingham, AL USA
Entry added: Monday, December 11, 2006 at 12:39:01 (EST)Dell has to have the worst customer servce that I've ever encountered! Someone stole my credit card and purchased 5 computers from Dell for $750 some odd dollars. I tried to call Dell and report fraud charges but they kept transfering me to someone else who could help. I spent four hours on the phone trying to get someone to help me with this situation! Turns out the charges were never droped - so the theives ended up with their computers and I ended up trying to get my money back for five weeks. Dell is the worst when it comes to helping people against the identity theift. I would recomend that everyone take their business elsewhere! They dont even have a land line for the FRAUD DEPARTMENT! You have to go through e-mail - and it took about 27 emails from me to even get their attiton!!!
FRAUD ALERT - BEWARE DELL CUSTOMERS!!!
IT CAN HAPPEN TO YOU!!!
fuck you dell!
rachel terry from kernersville, NC USA
Entry added: Sunday, December 03, 2006 at 11:10:43 (EST)Dell used to be an ideal company. I have been a Dell consumer for 10 years and have personally witnesses the internal sores that will adventually come to light and expose the nature of their own demise. Their quality and customers service has over the years been spiraling down and out of control. I advise all consumers to avoid dell and their continual plumit into the abiss. 10000 worth of dell products in my home that wouldn't buy crack on the streets! Complete disappointment and shame on you DELL for selling crap.
Eric from Bolton, CT USA
Entry added: Wednesday, November 29, 2006 at 00:18:16 (EST)I have been using Dell laptop and desktop computers for over 8 years at work and 6 years at home. I'm currently typing this post on a 3 year old 5160 that I just renewed warranty on for another 3 years. I'm not so crazy about this model and would probably go for a system in their business line next time such as the Latitude 620 since it seems that the business systems are just more robust.
I would be lying if I were to say I never had a problem with my Dell systems, I certainly have. In fact here is a list of issues I have had on this very laptop:
1. I have had the disk drive replaced after the first year.
2. The motherboard was replaced at about year 2
3. The power adapter was replaced after about 2 years and I'm ready to replace it again.
4. The CD drive spontaneously ejects now, a nuisance but not a critical problem.
5. The sound cuts in and out now sometimes.
For many of the problems above that I called Dell support on, I had to speak with someone with a bad English accent too. But you know this is becoming more prevalent with my co-workers, where I buy my gas and when I meet clients for work. We will continue to interface with more people from other countries weather you like it or not, this is the reality of the world we live in today so start getting used to it and be a bit more patient. Someday you may be trying to speak Chinese with an angry customer, trying to support a family and make your quota to keep your job.
It is fair to say that the technical skills of those first line customer support folks is sub-par, but realize that they take thousands of calls an hour like yours and in most cases, the bonehead novice consumer just forgot to plug in the monitor or thought the CD player was a cup holder. If you patiently walk through the process, you will eventually reach someone that can effectively deal with your issue. It does require patience and there is room for improvement but this situation is the same most customer service centers that I have ever called. Dell is in the middle of the road I would say, not stellar but certainly not horrible.
With the last issue I had, I never talked to a person; I dealt with the tech support person only through a chat session. Although it took a bit longer than I would have liked for a conclusion to resolve the issue, I did save the frustration and time on the phone.
I do know people that work for Dell and have talked to them about the issues I have seen. They point out the overwhelming number of computers that they ship every day and just how few complaints there really are in comparison. It isn’t all that bad considering their volume. I'm not discounting the issues everyone on this forum has expressed, but I'm trying to put them into perspective.
Dell is solid company with strong values, consistent leadership and admirable success record, they will surely be around for many years to come. You get exactly what you pay for with them. Through all the problems I have had, they dealt with me in an adequate manor considering what I initially paid. The key thing I like about Dell is that I really did get what I paid for in the end. If I don't pay for the super service plan, well I can’t expect it. If I want the dirt bottom cheapest computer they have, well I can't expect much performance or reliability.
There is merit to all the issues that are posted here, don’t get me wrong these are all serious issues that effected you. But I would challenge you to look not at your issue by itself but how is the company addressing the systemic problem. If this company really didn't care, would they be interested in fixing anything? From what I read in the paper recently, they are investing millions to improve customer experience, this has to improve the situation. Meanwhile I see that Dells main competition is downsizing, outsourcing, cutting costs and is dealing with ethically questionable boardroom scandals. Just pointing out the facts here, but tell me; which of the companies would you want to place your money on?
And one more thing: I do own computers other than Dell’s. I periodically build “generic” computers that I pieced together from various sources. Let me tell you that it is a real pain to support a computer when you can’t call just one company to resolve, they are always blaming another component manufacturer. It may have taken some to resolve my Dell issues but this problem pales in comparison when you have to determine what vendor is causing your problem, figure out how to deal with their shoddy tech support if they happened to be in business still when you call them. Dell may have a few warts, but they are really not as bad as most alternatives…
Dennis from FL USA
Entry added: Sunday, November 19, 2006 at 18:27:52 (EST)I recently purchased a Dell Dimension E510 and a 924 all-in-one printer. I have had no problems with the system as such (I purchased it on 7/30/06).
However, my printer displayed a "low ink" warning so I clicked on the link to order another cartridge from the Dell website. When it came to the part for "form of payment" I chose my Dell Preferred card. I got my ink cartridge alright and another desktop system and printer that I did not order!!
They did agree to refund every penny but the aggravation was just very disappointing. At first they tried to say that it was my fault. Finally, I talked to someone who agreed to send a shipping tag and I took it personally to a UPS shipping dock to get it out of my apartment.
Instead of risking another ink cartridge nightmare again, I decided to buy a generic refill kit and reuse the old cartridges. Now the printer says that it is an unsupported cartridge. The people at Dell are not sympathetic with my fear of ordering another ink cartridge from them. It is too late to return my printer. I guess I will just go out and buy one that will let me use generic and refilled cartridges.
They have been otherwise relatively helpful with solving my other problems with favorable results. I used to be a Gateway customer and maybe I should have stayed with them. The jury is still out so far.
I do agree that the tech support is time consuming and frustrating. I would like to speak to an American to solve the problems with my American made machine. I think everyone is outsourcing their tech support now though.
I don't think I will ever buy another Dell product!
Scooter Tag from NE USA
Entry added: Friday, November 10, 2006 at 02:35:13 (EST)I bought a Dimention 8100 from HELL and I got a real good screwing for it. First the brand new $2200.00 computer shows up I hooked everything up as directed and the monitor shows a plug and play error. To make a long story short Dell screws me around with one lie after another for a month and that when I tell them to send me a new computer or take this piece of shit back and I wont pay them a dime. Needless to say they had all the parts to build me a new computer ( these were all the parts that were back ordered to repaire the piece of shit they sent me) and then they shipped me the computer. Here is were it gets good I spent a lot of money to buy a computer that would not be outdated the next day and it was. My 1.3G computer turned into a 2.4G the very next day after I recieved my replacment not to mention the replacment was missing some of the hardware I specified. Anyhow my new dell made it one year before my monitor craped out HELL replaced it with a less expencive refurbished monitor and then 6 months later it happened again and they went even cheeper this time. There award winning service sucks ass, because all of there tech support and customer service comes from Asia, Africa or somewere else overseas and unfortunatly the language barriers are real and make frustration even worse. I truelly fell sorry for the individuals that had to take my call. The morel of this story is that DELL(HELL) will screw you if given the chance and they dont care as long as they get your money.
Dan M from Harrisburg, PA USA
Entry added: Friday, November 03, 2006 at 12:33:12 (EST)I have used Dell computers where I work and have had a good experience with them. However, all that changed when I bought a Dell desktop approx. 2 1/2 years ago. The model I bought (standard as advertised) had 128Megs of RAM with a 2.2Ghz processor. To my disappointment, I found that my 10 year old 433MHZ computer ran just as fast as the new Dell for start up and in many applications.
Contacting Dell they informed me that I shouldn't expect the computer to run any faster with only 128Megs of RAM. That is not how they advertised it. So I bought & added more RAM to correct the problem. Blowing off a lot of the junk that Dell adds also help to improve the speed.
Within the first week or so, I tried to use my CD drive but found that it was running too fast and was making noise. Because of my previous computer experience I submised that it was a defective drive. My first three calls to Dell tech support resulted in them directing me to make changes to the computers, audio setup files. I too was confounded with trying to speak with tech support personnel who's accents made them less than understandable most of the time. This seemed to temporarily fix the problem but it quickly returned. I finally convinced them that the CD drive needed replaced. They sent me a new (or reconditioned) drive to install. I did so and that problem went away.
Six months ago (warranty had expired) I started having trouble with the E172FPt 17" monitor going into what appeared to be "sleep mode." But moving the mouse did not turn it back on. I had to turn off the monitor and then turn it back on again to regain a screen image. Sometime I could go for a few days or even a week before the problem would occur again but it soon became more frequent. Within this past week, I started hearing an arcing noise coming from the monitor followed shortly by the monitor shutting down. Now it will not stay on.
I am attempting to repair the monitor myself since Dell will not acknowledge this obvious design defect. I am pessimistic about success since I doubt that I will be able to get repair parts from Dell.
After reviewing the similar experiences of others and adding my own experience with a Dell to the list, it is clear to see that customers and quality are not Job 1 at Dell. My next computer most assuredly will not be a Dell and in the interest of "truth in advertising" would recommend that Dell change their previous advertising slogan to "Dude....your getting screwed!"
John S from USA
Entry added: Thursday, November 02, 2006 at 05:31:53 (EST)Just buy a Dell, or have one that is sluggish? Get rid of all the crap software pre-loaded on your Dell in one simple step. This program is free and written buy a guy that was brave enough to step to the plate to remove all the CRAP that has constipated your Dell Machine! (you cant hold it in forever):
http://www.yorkspace.com/2006/04/38
invest stock from Medved prishel, CT Other
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C. Cooper from Indian Head, MD USA
Entry added: Thursday, October 26, 2006 at 09:48:36 (EDT)I ordered software from Dell in July 06, to this day I have never received this software, they are telling me that it was downloaded to my computer. They did not have the correct email address, so How can they email something to me. I have requested a refund since August, to this day October 26, 06 I still have not received this item or a refund. No one speaks clear english their easy way out is Ms. Cooper I don't understand you, or the phone has been disconnected. Or they will tell you. you need to contact Dell customer care, Dell Customer Care will say you need to speak to Dell Financial.
THE OVERALL PICTURE IS THE PEOPLE AT DELL DON'T KNOW WHAT THE HELL THEY ARE DOING. AND THEY DON'T CARE.
a consumer of dell from dfgsdfgsd, CA Other
Entry added: Wednesday, October 18, 2006 at 20:52:44 (EDT)DELL IN LEEWARD DURING THE COURT TRIAL
0830 A.M. 25th September 2006, the first court trial of DELL Inspiron 640m laptop computer ¡°CPU Substitution¡± case officially commenced in Xiamen Huli District People¡¯s Court. DELL, the international supplier of personal computer, was summoned to the court by Chinese consumers all over the country in a class action against its conduct of unwarily substitution of advertised Intel T2300 CPU with Intel T2300E CPU, which has less function and at least $32 cheaper than the Intel T2300 CPU, and then savagely & groundlessly refusing the legitimate claims from the Chinese consumers.
Not until several days before the court trial, DELL has finally submitted its evidence as many as nearly 2000 pages in A4 Size paper, however, under the logical rebuttal of the Plaintiff¡¯s lawyer, DELL¡¯s evidence turned out to be pale and powerless. During the morning session, the Defendant¡¯s lawyers have tried to prove T2300 stands for both T2300 CPU and T2300E CPU, so that it was not incorrect for DELL to advertise T2300E CPU as Intel T2300 CPU. This paralogism has been challenged by the Plaintiff: ¡°If what you just said was tenable, shall we conclude that BORA 1.8 stands for both BORA 1.8 and BORA 1.8T?¡± For the two important facts investigated by the court: 1. Whether DELL has confirmed as Intel T2300 CPU in the order forms, but actually delivered computers equipped with Intel T2300E CPU to the Chinese consumers? 2. Whether the only difference is that the Intel T2300E CPU does not have Intel Virtualization Technology, while the Intel T2300 CPU does have Intel Virtualization Technology?, the Defendant¡¯s lawyers had to admit that those were verified. As for the evidence showing that there was a price difference of $32 between Intel T2300 CPU and Intel T2300E CPU, which was notarized by the notary office of Jiangsu Province and submitted by the Plaintiff at court, the Defendant¡¯s lawyers, argued without preparation that on the bulk purchase order of DELL, the price difference was not $32, however, on the excuse of business confidentiality, they refused to reveal the actual price difference of those two CPUs purchased by DELL. According to the common knowledge that bulk purchase price can only be lower than the public quotation, so that it is not difficult to deduce the price difference between Intel T2300 CPU and Intel T2300E CPU on DELL¡¯s bulk purchase order is at least $32. The Defendant¡¯s lawyers said, it was not necessary for DELL to defraud Chinese consumers on the price difference of $32. This statement was obviously ¡°the more what one tries to hide, the more it exposed¡±, because DELL, the renowned low-price killer, has not long ago tried to provide only three-month warranty on the computers so as to cut the cost. Can DELL resist the temptation of a profit as high as $32 on a single CPU? DELL has prudently notarized SONY¡¯s similar problem and submitted to the court as one of the principal evidences, the reason was: ¡°SONY¡¯s ¡°CPU Gate¡± problem was much serious than DELL¡¯s, and SONY¡¯s response to the problem was more savage! SONY¡¯s problem was bigger than DELL, and should compensate the Chinese consumer first!¡± Maybe in DELL¡¯s mind, compare to SONY¡¯s uncivilized attitude, full refunds for returned T2300E-based systems¡± was ¡°mercy¡± enough to Chinese consumers. As an international company, DELL¡¯s conduct was absurd, according to the Plaintiff¡¯s lawyer, SONY¡¯s solution to its own problem has nothing to do with DELL, moreover, when the supplier has breached the contract and defrauded the consumer, it is up to the judicial authority of the People¡¯s Republic of China, but not the supplier itself to decide the legal liabilities and solutions, or there would not be necessity for the Plaintiff to challenge the Defendant at court. DELL¡¯s ¡°The pot calls the kettle black¡± behavior was contemptible! In addition, the assertion by Ms. Debby Thorn, the Product Marketing Senior Consultant for Inspiron Product Marketing for Dell Inc., ¡°As VT was used almost exclusively in corporate or enterprise settings, almost no Inspiron customers would desire it, and the overwhelming majority of Inspiron customers would not even know what VT was.¡± has demonstrated discrimination and underestimation toward Chinese consumers. So the Plaintiff refuted: ¡°On what basis has DELL ascertained that Chinese consumers do not desire Intel VT technology? On what basis has DELL the right to judge whether Chinese consumers used the Intel VT technology or not? And how dare DELL violate ¡°Contract Law of the People's Republic of China¡±, ¡°Law of the People's Republic of China on Product Quality¡±, ¡°Law of the People's Republic of China on the Protection of Consumers' Rights and Interests¡± and unwarily substitute the CPU after confirmation of order forms???!!!¡±
It was dramatic that as soon as the afternoon session began, the Defendant¡¯s lawyers overturned in haste the ground on which they have tried very hard to stand during the morning session. They alleged that since beginning of June 2006, DELL has been selling Inspiron 640m laptop computers equipped with Intel T2300E CPU, and due to work fault, the information on its official website and advertisements was not updated in a timely manner, so there was no intention of defrauding. On hearing this statement, a laughter broken out in the solemn court. While inhibiting the smile, the Defendant¡¯s lawyer said, ¡°The Defendant¡¯s statement just proved that DELL did have the intention of defrauding, according to the provisions of ¡°Implementation Method in Fujian Province for ¡®Law of the People's Republic of China on the Protection of Consumers' Rights and Interests¡¯¡± Article 58, Clause 1 Item 11 (A business operator that practices one of the following frauds in providing a commodity or a service must, at the request of the consumer, increase the compensation for losses incurred by such consumer. The amount of the increase in compensation shall be the price of the commodity purchased or the fee for the service received by the consumer: (XI) providing a commodity or a service in a way of false advertisements, instructions, standards, samples and/or presentations), so that DELL¡¯s conduct was completely satisfactory to the conditions of the above-mentioned fraud.¡± As further pointed out by the Plaintiff, since beginning of June 2006, DELL has been selling Inspiron 640m laptop computers equipped with Intel T2300E CPU on the name of Intel T2300 CPU, and the first Chinese consumer filed his complaint before the date of 20th June 2006, and it was common knowledge that to add an ¡°E¡± to the website takes less than two minutes, however, DELL has not updated the website with Intel T2300E CPU until end of June 2006, and it was unclear how many Inspiron 640m laptop computers equipped with Intel T2300E CPU were sold to the Chinese consumers on the name of Intel T2300 CPU during this period. This fact has demonstrated that DELL not only had the intention of defrauding, but also had the conduct of continuing malicious defrauding on Chinese consumers. The Defendant¡¯s lawyers had nothing to say in reply.
The Chinese consumers¡¯ consciousness of maintaining rights have been significantly improved, and the legal system of the People¡¯s Republic of China is being consummated. It is certain that the judicial authority of the People¡¯s Republic of China will make a fair decision on this case, maintain the legitimate rights and interests of Chinese consumers, impose justice on the business fraud, and punish one as a warning to a hundred!
Lisa F. from USA
Entry added: Monday, October 16, 2006 at 11:09:01 (EDT)I must be hallucinating!!!!!!!!!1
Six months ago I bought a Dimension E310 with a 17" flat panel monitor. The monitor just blew out. Diagnosing the problem only took about FIVE HOURS of chatting with THREE DIFFERENT PEOPLE!!!
They promised a new monitor, as I am still under warrantee.
TO MAKE A LONG LONG LONG STORY SHORT -- Over the last three weeks I have received THREE DIFFERENT MONITORS -- ALL THE WRONG MONITOR, ALL INFERIOR TO MY ORIGINAL MONITOR.
I have spent at least TEN HOURS chatting online or over the phone.
I have three monitors, bill included, piled up.
No one calls back, no one speaks English.
Anyone want to buy a monitor????????????
Mark from Ireland
Entry added: Sunday, October 15, 2006 at 10:54:39 (EDT)I just thought I would post this up because...well it hopefully will provide some warning to anyone even thinking about buying from Dell.And I am in the humour for a bit of a rant and you will all understand why after this post.
I decide to buy a laptop for my girlfriend.(A decision you think not to be mental health threatening)I look around a few stores as I have no experience with building laptops and frankly I don't want to either.I am a desktop building person but my girlfriend unfortunately isn't interested in a Desktop.
I find nothing I consider a decent machine around any of the stores.
(Atleast not for a decent price) So I decided I will have a look online at the Dell laptops, thinking they might have some good deals going.
And hey what do you know they did.(Watch from here on is where I meet my demise)So I see a Inspiron 1300 that has an upgrade offer on the Ram and the HD.(From 256mb to 512mb for the ram and from 40gb to 60gb for the HD)a 1.7ghz single core processor, 128mb integrated video card
And free shipping also, this couldn't be going better as far as I was concerned.
Made the order and sat patiently waiting for delivery...
So 4 days later this thing arrives on my door step signed for it and then happily turned to my girlfriend and said here enjoy.Yeah I can't blame her for not getting any enjoyment out of it.She had sat troubleshooting on a PC help board with a few people I know and myself for a whole week about jumping and skipping sound before I finally lost my temper and rang Hell...I mean DELL!!! and asked for it to be taken in for repair.
They eventually after some ammount of persuasion agreed to take it back for repair.One week later I get the machine back.I opened the box and looked at the information slip that came with it.It read "Problem: HDD Issue" "Method of repair:OS re-install".Now where in the sentence "The Soundcard is faulty and the sound skips and jumps" did I say I'm having trouble with the hard drive?
To make things worse I opened up the lid of the Laptop and the whole screen was covered in sticky smudges and finger prints.I turned it on and checked the sound through dxdiag from the run option and surprise surprise the sound still skipped.
Now I was really annoyed and rang Dell in a terrible temper, when I got through the first thing I said was I am ringing to demand a refund for a faulty laptop.After explaning to the agent the problem (Which believe me wasn't easy they never have anyone who speaks English on their English speaking call centres) he said he would have to put me on hold.
And hey what do you know..he put me through to a manager that begged me to take a new model with all these amazing specs.I finally said ok I will take it.I was offered the Inspiron 6400 with a dual core processor running at 2ghz a non integrated Video card(ATI 128mb) 512mb Ram an 80gb HD and a DVD burner.
I was given a reference number for the replacement machine but no order number to check the status online.This bothered me and whenever I rang with the reference number and was put through to four or more people I was just told that when the order is shipped I will get all this information....Now what good is that to me?
So I eventually was told the order was dispatched and I could check my order status.And what do you know?It is dispatched.And estimated delivery of wednesday 16th of August.It was the 14th when I found this out so I thought good it should be here in 2 days.I checked the status that morning and guess what it said?....DELIVERED!!!!
Unless they some how magically posted the Laptop through the letterbox it wasn't delivered..So I rang up to find out what was going on with this.
I was put straight through to post delivery.They said the package may have been delivered to the wrong address but most likely it was just an error and it was uploaded too early and the package is still on it's way but they will investigate it with the delivery company to make sure.And I would be informed in a couple of hours.So I asked just before I hung up the phone(And it was a very good thing I did) can I hear the address this is being delivered to?
......It was the wrong address!!!I had clearly stated in all my previous phone calls the right address.I am blue in the face giving all my details on the phone and in e-mails.So now I was thinking great someone else has taken the laptop and I am going to have to wait ages for Dell to track it down.
So I left it with them to sort the problem out I was too tired to keep chasing after them for now.So randomly later that day I got a knock on the door and the laptop was finally delivered from an apologetic delivery guy.
I ran upstairs to give the laptop an in depth check to make sure all was well.
....The specs were completely different to the ones I was promised!!
It had a 1.6ghz dual core processor(Not a 2ghz)
It had a 224mb INTEGRATED video card(Not an ATI seperate 128mb)
A CD RW and DVD Rom drive(Not a burner)
and they installed all the rubbish that I specifically told them not to.
So after another phone call I was then waiting for the proper machine to be delivered...yet again and I got to keep that one until the new one was delivered.
Oh and Dell thought they were rebels because they agreed to my demands of a free carry case for my troubles
God what an experience.
Julie from Calgary, Canada
Entry added: Friday, October 13, 2006 at 20:04:28 (EDT)Somewhere in these letters is an entry from a Dell employee, complaining about customers who order cheap computers then expect them to function like the more expensive ones. The writer seemed as rude and arrogant as most of the Dell people I have spoken with to date. I have a Dimension 3000 and I do not have any unrealistic expectations of its capabilities. I'd just be happy if it worked as it is supposed to! When I received it in January of 2005, there was no sound. A Dell tech told me that my speakers were not working so I purchased a new set of speakers. Unfortunately, that didn't solve the problem. I made numerous calls to Dell - which they're now saying they have no record of except for my recent calls - and each time I was given a different "diagnosis", including a possible problem with Microsoft. Only when my warranty expired was I told that I needed a new systems board.
I am now reading letters from others whose experiences sound all too similar to mine: the long waiting times on the telephone, only to reach someone who either doesn't know anything about computers, who can't speak English, or both; holding on the line for long periods, only to be disconnected; waiting for return phone calls that never arrive... the list is long. My computer is also noisy - the fan seems to run a lot and it produces an irritating vibrating sound. I would expect a quieter computer, even from a "cheap" one, but they didn't have to go to the extreme and send me a computer with no sound at all. Of course, Dell is not prepared to do anything about it. As one tech told me, Dell would not send me a defective computer. Get a grip! Their policy seems to be that they make no mistakes and the customer is always wrong. Their work ethic, in my view, leaves a lot to be desired. Buyer, beware.
betty white from lake placid, NY USA
Entry added: Thursday, September 28, 2006 at 12:17:19 (EDT)DO NOT BUY A DELL. I ordered one for my 70 yr. old mother - she hardly used it but it died after 3 months. Call Dell and see what you get - they all speak with Indian accents that are very hard to understand, and they will give you the runaround BIG TIME!!!!!! We have a 1 year warranty and they will not honor it - but they won't say that they just put you off by telling you that support will call you and someone will come fix it, but they won't tell you when. I repeat DO NOT BUY A DELL. They may have been great in the beginning but now they have sold out and their products are defective - I have an HP Pavillion - so far so great!!! Buy from a place like COSTCO or SAMS cub - where you can talk to a real person that you can understand!!! I hope this helps someone because its too late for us!
marian pontz from USA
Entry added: Tuesday, September 19, 2006 at 15:03:23 (EDT)September 19 2006
My husband bought me a Dell laptop with a guaranteed $150.00 rebate. When the computer arrived there was no rebate form. I had to have them fax me one. I received an email saying they received all info and in 6-8 weeks my money would arrive. After 8 weeks my account on- line disappeared. I called four times each time having to re-tell my story. When I asked for a mangaer, of course, none were available. They lied and said they had called. I e-mailed all to no avail. I was forceful, complete with all numbers but each time all I got was a run around. Casually my husband asked if I wanted him to talk to the clerk. Without using vulgarity but with force I didn't know possible, he got a manager on the phone and a $150.00 credit to his charge card. For 3 months they ignored me, the female, and in 2 minutes the man got the problem resolved. I am grateful for the resolution; but I wonder how many females or people of color do not get resolution? I truly wonder if Dell is just inept, ignorant of customer service, or truly sexist in its customer service operations?
Adam from Miami, FL USA
Entry added: Tuesday, September 19, 2006 at 02:05:24 (EDT)I purchased an Inspiron over two months ago. The computer arrived non-functioning and I contacted Dell Chat and Dell Representatives several times for their assistance.
Their replaced certain hardwares and sent two techs to repair the computer. Both techs could not fix the computer and now Dell refuses to do anything to remedy the situation. They have also disabled my ability to receive technical assistance online - which service comes with the purchase of the computer.
In the above situation I have worked with Dennis Brabandt at Dell Legal at 512-728-3537 and Daniel Mullen, senior technician at Dell, at 800-624-9896 x. 726-24-82.
I am exhausted of dealing with them. Any advice appreciated!
Adam
Marvin Harris from Bay City, TX USA
Entry added: Monday, September 18, 2006 at 14:37:51 (EDT)Failure to provide In home service to fix my computer. I have a bought and paid for service contract for In home repair. I have had a computer down for over a month and no will repair It right or replace the computer. I have ask for a replacement from Kevin Rollins CEO, and Michael Dell Chairman, so far I have had no results getting them to honor their service contract. I had them replace the hard drive and It crashed after the serviceman left. He told me to send them the old hard drive back. I am not sending anything back with all my personal Information on the old drive. I have Informed the credit or lease department I am not sending the payment until something Is done, they told me I had to keep up the payment that they had nothing to do with sevice. They will not even return a phone call. All I can say Is don't buy a Dell Unless you want a whole lot of lies and trouble.
David Sargent from USA
Entry added: Saturday, September 16, 2006 at 08:30:37 (EDT)Four bad experiences. The first was trying to redeem my $100.00 rebate when I purchased my new dell computer. The second was trying to understand the tech service reps who don't speak english.The third
is dealing with Dell Finalncial service ( don't ever use this plan you will go thru hell). The fourth is the Dell 940a printer I bought when I finally received my $100. rebate credit. IT IS JUNK !
Former Dell Employee from Edmonton, N/A Canada
Entry added: Thursday, September 14, 2006 at 19:48:31 (EDT)I live here in the city of Edmonton, Alberta and I am a former employee of Dell Call Center for government and large businesses for the U.S. Here's my experience with Dell : Dell tries hard to kiss the customer's ass after they opened their pockets and gave dell their money for pc equipment that is faulty right out of the gate. Their Optiplex systems are complete trash. Wonder why so many Optiplex GX260/70/80 system's crashed or have had their motherboards replaced ? That is because Dell knowningly put faulty motherboards in them to reduce their costs. I was told not to tell customer's this. I've replaced hundreds of motherboard on these systems with either onsite tech or parts only. Dell puts in parts that are at low cost too them.. especially the power supplys, I wouldn't count on their power supply to last longer than 2 years. Also they are very chincy when it comes to tech support over the phone.. you have to follow a dozen troubleshooting steps over the phone with a tech before they send out a tech or the part that needs to be replaced, meaning spending hours on the phone with a tech that may or may not know what he/she is doing. Alot of people working the phones at this call center don't have technical background but they have customer experience skill's which is why dell hires them. They are following a script and troubleshooting trees. I believe dell has a call center in Edmonton because it's cheaper to have one here than in the U.S. also people here don't sound like the same techs over in India (no offense but I used to get this alot from customers). The Dell Dimensions are crap, the Optiplex line is pure crap, and so are their laptops. Customer's have to spend hours on the phone waiting to get a tech because they are always getting passed around from one dept. to the next, one tech to the next, and sometimes told to follow ridiculous troubleshooting steps. I don't recommend dell to any person or company. Maybe you'll have better luck with Gateway. By the way.. the recent battery recall.. dell doesn't want anyone to know.. but the amount of dell laptops (or notebooks as they like to call it that) is in the millions.
Kay Gregory from Poteau, OK USA
Entry added: Monday, September 11, 2006 at 21:21:15 (EDT)My 4500 DIM Dell crash and I lost every thig on it .all my system devices,all gone.I have been trying since may to get a resource Cd,and some of the prinstalled programs to put back on my PC.Mine was made May 8,2002.All i want is Backup,Dell-INstalled Programs,Tool Systems SoftwareResource disk and what ever Dell disk ,my PC is suppose to have to be like it was before the crash.I even sent them money to cover the shipping so ,its September now.All my OS Disk,all of them were lost during a move,Dell sounded nice after 5/6 hours of waiting 12 different times ,so many hours on the phone for disk tath they said were free to get to me.I am disabled and they wore me down..I can type on it,E-mail,see things,but no programs,no sound.Well it is doing some things ,which I MESSED WITH TO GET a picture,go on line,if any one out there might have those disk ,I send you some money for them ,do not have a lot ,my disabiblity check.It was shipped 8-6-2002.I can never buy a new ,I am Poor and stuck eith with this Dell from Hello.Sorry so many of us got suckered into this mistake .It is thier ads we fall for them I did. Well if any one can or want to get rid of those disk write me back.Good Luck Fellow partners in an costly mess. Kay
Tony from United Kingdom
Entry added: Monday, September 11, 2006 at 12:34:41 (EDT)OK, so it's my mistake. It's a free world (largely). No one forced me to buy from Dell. I know what they're like (bad experience 2-3 years ago). But I was tempted by cheap, cheap, cheap.
And wow, did I get what I paid for.
The PC arrived, DoA.
Lucky me, I get to hang on hold for the India call centre for a few hours.
To be fair, they arrange (eventually) for collection, repair, and return.
2 weeks later, the PC is SNAFU again. Similar problem. So much for "repair" then.
This time, after a little persuasion (and a lot more holding on the line to India), they agree to replace the machine rather than attempt another repair.
Seems like a "result" for me.
Except, they'll only replace 100% like-for-like. And they're out of stock of the exact components in my machine. And they don't know when (if) they'll get new stock in. So they can't tell me when (if) it'll ever get replaced.
So, they tried to make me (an unhappy customer) a good offer. And then totally stuffed me by failing to deliver on it.
Will I get tempted again? LOL.
yang zheng from Jiangsu China , USA
Entry added: Friday, September 08, 2006 at 07:35:30 (EDT)Dell to stand trial on 25th September in China
Written by: yang zheng Daniel Yeh
13805132518@e172.com yesunwei@163.com
Tel: +86-13959291636
Xiamen's Huli District People's Court has confirmed by Notice of Court Session that the class action by 19 Chinese consumers against Dell (China) Co., Ltd. will be transfer from a summary procedure to an ordinary procedure, and the first court session will be held on 25th September 2006. According to the ¡§Civil Procedure Law of the People's Republic of China¡¨, a lawsuit of ordinary procedure should be concluded in six months starting from the date the case was placed on file.
This class action lawsuit against Dell (China) Co., Ltd. was received by Xiamen's Huli District People's Court on 8th August 2006.
This latest news was released by Mr. Guo Zhongfang, the lawyer for 19 Chinese consumers who have filed a class action against Dell (China) Co., Ltd.
These consumers say that Dell has not provided them with acceptable products as stipulated in the confirmed order forms. They ask Dell to refund twice the value of the goods as compensation and pay all the legal costs for the court proceedings.
Xiamen's Huli District People's Court has originally requested both Plaintiff and Defendant to submit their proofs by 18 August 2006. The Plaintiff have submitted sufficient proof on, while Dell (China) Co., Ltd. has failed to meet the date and applied for an extension. As approved by Xiamen's Huli District People's Court, the cut off date of proofs will be extended to be 20 days after both Plaintiff and Defendant have received the Notice of Court Session. However, till now Dell (China) Co., Ltd. has not yet submitted any proof to the court.
The problem was first identified on 26th June 2006 by a consumer who bought a Dell Inspiron 640m laptop online. When the consumer tried to upgrade the EMS memory within the computer, he found that the laptop was fixed with a T2300E CPU, not the T2300 CPU Dell marked on the order form.
The CPU Intel T2300E is US$32 cheaper than T2300, and it cannot support Intel virtualization technology.
At first, Dell downplayed the significance of this problem, saying there is no difference for consumers using CPU T2300 or T2300E, and they will not reimburse consumers for the incorrect configuration.
As the situation deteriorates due to fast circulation of news on China Internet, more and more Chinese Dell consumers have become aware of this ¡§CPU Gate¡¨ scandal and filed complaints to Dell (China) Co., Ltd. asking for refund of twice the value of the goods as compensation. On 10 August 2006 Dell has finally publicized a statement on its Direct2Dell, Dell¡¦s weblog:
Ć We have acknowledged the issue, and we have corrected the error in all materials.
Ć We have directly apologized to Dell China customers who were affected, and also informed them of the difference between the two processors.
Ć For customers who were not satisfied with these actions, we offered full refunds for returned T2300E-based systems.
What Dell (China) Co., Ltd. has not mentioned in its statement is that its substation of CPU T2300 by T2300E without prior notice to and agreement with the consumers is in violation of ¡§Contract Law of the People¡¦s Republic of China¡¨ and ¡§Law of the PRC on the Protection of the Rights and Interests of Consumers¡¨.
The late apology and the insignificant full refunds for returned T2300E-based systems are apparently not satisfactory to Chinese consumers who have much aware of their own legal rights than ever.
As the first court session date is drawing near, people across the country and all over the world are fixating on the progress of this phenomenal class action lawsuit against Dell in China.
elaine Mcmillen from potts camp, MS USA
Entry added: Friday, September 01, 2006 at 14:08:55 (EDT)I use them alot and want to purchase one to do some work at home. I can only purchase if you fiance.
John Harrington from USA
Entry added: Thursday, August 31, 2006 at 15:34:54 (EDT)I have owned Dell for over 10 years and their customer service was outstanding up to about 2 years ago. The Technicians still do a nice job of answering your low level questions and helping you through minor issues, but if you have anything significant and need parts or a replacement system, they are not empowered to help and put you through a series of transfers to wear you down. You spend a great deal of time on hold either waiting for a tech or waiting for the tech to get a supervisor who may or may not actually answer else. (I was actually put on hold for 3 hours waiting for a supervisor.)
Although Dell's products have a high reliability rating, when they do break, you have almost no chance of having the issue resolved. I sent Dell a message when I ordered my new Sony Vaio, but until the majority of people decide to do this, Dell sees no return on investment in improving their service.
shishir s. ambekar from ratnagiri, MA India
Entry added: Saturday, August 26, 2006 at 11:06:01 (EDT)kwnowing computer litaracy
Another Sucker from AZ USA
Entry added: Wednesday, August 16, 2006 at 12:02:00 (EDT)...At least I went into this thing with my eyes open.
I've ordered a cheap, crapola Dell for the purpose of getting a handle on the type of trash which I will be dealing with on a daily basis as proprietor of my own small computer servicing business. My target market: The poor, hapless, elderly -- hey! that's Dell's target market, too! One exception: I'm interested in relieving the suffering associated with systems congested with horrendous bloat; and figure that Dell is representative of this ilk.
Bought it for it's forensic value -- not as a system for everyday use. I'll stick with my handmade dual-boot tower for those purposes.
DON'T BUY A PACKAGED SYSTEM FROM ANY OF THE MAJOR PLAYERS (DELL, COMPAQ/HP, EMACHINES, ETC.) IF YOU WANT A SYSTEM WHICH IS WORTH MUCH OF ANYTHING FROM THE GET-GO. These companies are simply there to service Intel, Microsoft, and Norton et. al. with a mass-market for their respective products. They're no more about the customer than the major "wire houses" are about the individual investor.
Learn what you can, and feed yourself if you ever want true freedom and prosperity ;o)
There's a lesson in here for those with eyes to see...
Donnie from Canada
Entry added: Monday, August 14, 2006 at 11:01:15 (EDT)This is also my last Dell(Inspiron 5100 laptop) as I spent an hour with India( who I couldn't understand dialect...) then 3 hours for 4 nights with (USA) who then discovered I was in Canada...all because I cannot download servicepack 2!!! Now I can't seem to find the right number to ask politely for Dell to just mail me a disk to download it. There is no service with Dell...thats why the online sales and reasonably cheap! You get what you paid for. I learn fast. No more Dell online.
Jack from USA
Entry added: Sunday, August 13, 2006 at 13:06:39 (EDT)This is the WORST COMPUTER MANUFACTURER I HAVE EVER DEALT WITH. It was great a couple of years ago. NOW, ITS JUST A NIGHTMARE. FIRST OF ALL, NO QUALITY CONTROL. SECOND, HORRIBLE JUST HORRIBLE CUSTOMER SERVICE.
Those who said, they had no trouble with it, CAN YOU PLEASE LEND ME SOME OF YOUR LUCK, 'COZ MY AIN'T WORKING.
J
Lind Bergeron from Kpt., TN USA
Entry added: Friday, August 11, 2006 at 23:27:20 (EDT)My experience with Dell has been an all around good one and my purchase was in early 2002 when XP had just come out and Dell still offered free phone tech support for life. Wow those foreign people were very helpful with any questions I had. They seemed to know any answers to any questions because they had been supplied with the tools they needed by Dell to assist all models and were more than eager to help with any problem that they were allowed to help with! I purchased a 4400 desktop and it is still going strong. I expected a quality pc and that is what I got. When I decided to get a printer they kindly assisted me with that and gave free shipping and cables. I got it from Dell but it is Epson and after 4 years it is still like new. At the time I got this pc much was included with purchase and I did my research before buying and as I didn't really know much. The sales person was helpful in putting my pc together for my needs. I didn't know then that I was gonna fall in love with a special game that was gonna require a better graphics card. So I started asking Dell tech about what I would need. They assisted me in the install and I had never been inside a tower before. Much of the answers are in the manuel that comes with your system. Anyway it has been all good for me and my daughter has a 4500 that is only slightly newer than mine. She has had good performance and tech dealings also. Bottom line is we trust Dell! Their prices are up now and the add-ons cost but so does quality and remember that the pc owners don't always know how to keep a machine running well and safely so it is not alway's the seller who is at fault! But as my sister has been a victom of a recent new Gateway I must add that they may sound like more bang for the buck but beware as the reviews on them show that they must use cheap components and I can vouch for that and though fast and american their tech people don't seem to know what they are talking about. See the Gateway reviews on this site and there are too many to deny that what I say is so. I hope that this article has been helpful. I believe in Dell!
George from USA
Entry added: Monday, August 07, 2006 at 12:44:07 (EDT)I ordered a Dell laptop online over a month ago. The order was cancelled for unknown reasons and so I replaced the order over the phone. That order was then cancelled a week later, again for unknown reasons. In the meantime, I have been sent through more automated phone services and transferred to more customer representatives than I thought possible. I was also disconnected four times when being transferred to a supervisor. Needless to say I am done with Dell. I will be buying the computer form a Circuit City or Best Buy where there are actual humans to contact.
Jake from USA
Entry added: Monday, August 07, 2006 at 05:26:08 (EDT)What a bunch of whiners here. My Dell is great and the customer service is awesome - recommend online chat or email, but I also had great service post-sale with two tech support calls (needed to understand features - not any fault of dell).
Please take into account, for every complaint here there are millions of satisfied customers.
Brandi from Las Vegas, NV USA
Entry added: Saturday, August 05, 2006 at 16:42:26 (EDT)My experience with Dell has been nothing but horrible. I wish that I has stuck with an HP or had bought a gateway like I had planned to do at first.
It sucks because you can not use your lab top on your lab, because of where the fan is it over heats. The power cord after you use it for a while has to be in a certain way or it doesn't work. The battery also stops holding a charge (which is just something that comes with use) but it is still extremely frustrating.
When you call because you need assistance you are put on hold for incredible huge amounts of time, and you need to allow yourself atleast an hour or two just for the phone call. Every customer service person I have every talked to from the company can barely speak english, and are incredibly hard to understand. Not to mention that everyone of them is extremely rude and doesn't give a damn about helping you out. Dell has no concept of what good customer service really is.
I am also very upset by their finacial services lately. I have had my lab top for almost two years. And some how despite the fact that I have it set up on automatic bill pay for the same day every month for over a year and a half, and I pay 30 dollars over my minumum amount do I have only paid off around 200 dollars of the cos